Word for mac 2011 i don't see folders when using file open

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It wouldn't happen to all the documents, but once it did happen to a particular document, it would keep happening to that document no matter what she did. We've not been able to discover the real cause for this problem, but one of our subscribers reported that she experienced the same problem with some Word 97 documents. Suddenly, the status of the file would change on its own, and when John tried to save again, Word wouldn't let him because the file was read-only. It doesn't do this right after opening the file, but at different times while using the document, and most of the time after the file had already been saved a couple of times. It seems that Word periodically, and without warning, converts a file to 'read only' while it is being used.

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Subscriber John McQuillan ran into a problem with one of his document files.